Remote Support

remotetechsupport

There are 3 easy steps for online tech support. PLEASE NOTE: You must have a working internet connection to request Remote Tech Support. Please follow the steps below.

Request a Remote Tech Support service and time using the form to the right.
When it's time for your Tech Support session, please visit THIS LINK and be sure to choose Install when prompted. You will be provided a unique Client ID which allows us to securely connect to your computer.
We will be standing by during your allocated time. Please notify TechGro at This e-mail address is being protected from spambots. You need JavaScript enabled to view it of your Client ID by clicking the link.

Services Available

1) New Computer Prep- we install Antivirus and Spyware software for new personal computers. We configure the softwares to automatically update- keeping your computer protected. We also analyze your settings and setup one printer. $49 per hour.

2) Spyware and Virus Removal- we help rid your computer of unwanted virus, programs, malware and spyware. We configure newly installed software to automatically update- keeping your computer protected. $79 first hour, $49 additional hours($50 refund if we can't fix the issues).

3) PC Tune Up- includes Start-up Program analysis, Process analysis, Antivirus and Spyware updates and Windows updates. $59 per hour.

4) Migration- we take your shortcuts, email and important files from your old computer and migrate them to your new computer. $49 per hour.

How It Works

Only a browser and an internet connection are required to launch a remote session, making it an ideal solution for instant access and on-demand support for existing and new customers alike. The entire connection process is as simple as it gets!

It does not matter whether you are located behind a firewall, proxy server, or NAT: a trouble-free connection is possible in any environment. Furthermore, our solution does not require pre-installing or downloading software. Such simplicity and reliability presented provide you with the capability to receive immediate service and ad-hoc support to practically anywhere on the globe. Save time and money by managing tasks directly via our remote tech support!

Please contact us with any questions. Thank you.